Seller Support Associate SPS Hyderabad - Work from office(2022)
Job Description:
The Selling Partner Support Associate acts as the primary
interface between Amazon and our business partners. The Selling Partner Support
Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the Amazon platform. The successful candidate
has an immediate, distinct effect on the experience of customers of Amazon,
making a strong record of customer focus a high standard for the role. A
Selling Partner Associate is expected to address chronic system issues, provide
process improvements, develop internal documentation, and contribute to a team
environment, all while adhering to service level agreements for phone and/or
email cases.
BASIC QUALIFICATIONS
§ Education:
Any Graduation
§ Language:
English
§ Experience
within a customer service environment preferred. Desire to expand skills into
new areas.
§ Technical
(Computers & Internet) savvy is required. Business acumen in areas of
e-commerce and retail.
§ Committed
seller advocate, drive process & tool improvements.
§ Enthusiasm
and strong self-motivation.
§ Strong
prioritization and time management skills, with a high degree of flexibility.
§ Embrace
constant change with flexibility and good grace.
§ Demonstrate
appropriate sense of urgency for contact response time in the face of variable
workflow.
§ Demonstrates
effective communication, composure, and professional attitude
§ Exemplary
performance record, particularly with regard to quality & productivity
§ Desired
skill-sets include MS Office Application Excel and Internet Explorer / Mozilla
Firefox.
§ Additional
Information:
§
Shifts: The
job involves working in a 24/7 environment including night shifts and the
shifts are decided based on the business requirement.
§
Weekly
Off: Rotational two-consecutive day off (it is a 5-day working
week with 2 consecutive days off, not necessarily Saturday and Sunday.
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