TRON Associate (Virtual)
- AVOC - Delhi
Job Title: Associate (Work from home), AVOC Operations - Job
Description
Team Description: -
Want to join the Earth's most customer centric company? Do you
like to dive deep to understand problems? Are you someone who like to challenge
Status Quo? Do you strive to excel at goals aligned to you? If yes, we have
opportunities for you. Amazon Vision Operations Center (AVOC) at Amazon is
looking to hire candidates who can excel in a Virtual (Work from Home)
Environment.
AVOC Operations aims to partner with Amazon tech teams to
remotely handle exceptions in the Amazon Fulfillment Centers and other Amazon
establishments across the globe. AVOC Operations focusses on human supervisory
control of automated tasks. In AVOC, a remote associate provides supervisory
control when automated tasks fail for any reason. This allows us to avoid
falling into the 90/10 trap where a task can be 90% automated but requires 90%
of the time for the last 10% of functionality. Our strategy is to employ a
human-as-sensor model and allow humans to perform just those portions of a task
that require higher order of cognitive ability. This team provides end-to-end
solutions through inbuilt competencies of Operations and strong central
specialized teams to deliver programs at Amazon scale. It is operating multiple
programs including TRON, VBI, Proxemics, and other new initiatives in partnership
with global technology and operations teams.
Job Description:
This includes, but is not limited to:
a.
Associates are expected to demonstrate end to end ownership of
every job transaction with high levels of precision and efficiency
b.
Demonstrates effective, clear and professional written and oral
communication.
c.
Maintains acceptable performance standards on key performance
indicators such as quality, productivity, availability, and attendance.
d.
Actively seeks solutions through logical reasoning and data
interpretation skills and identifies trends to appropriate channel including
improvement suggestions.
e.
Able to systematically escalate problems or variance in the
information to the relevant owners/ teams according to processes and standard.
f.
Understands and adheres to SOP while driving exceptional results
in live environment.
g.
Fungible to transition within work types, flexibility to work
across shifts.
h.
Maintains a positive and professional demeanor always portraying
the company in a positive light and effectively managing sensitive issues.
i.
Demonstrates excellent time-management skills and the ability to
work independently while using departmental resources, policies and procedures.
j.
Contributes to a positive team environment and proactively aids
team members through knowledge transfer ability as needed.
Basic Qualifications:
- Education:
Bachelor Degree in any discipline with 0-2 years of work experience.
- Demonstrated
ability to work in a team in a very dynamic environment.
- Excellent
written and verbal communication in English.
- Ability to use a
desktop/Laptop and familiarity with Internet Browsers, Windows OS,
Microsoft Outlook and MS Office.
Work Details & Requirements:
- Shifts: The job
involves working in a 24/7 environment including night shifts and the
shifts are decided based on the business requirement.
- Weekly Off:
Rotational two- consecutive day off (it is a 5-day working week with 2
consecutive days off.
- No unplanned
Leaves will be encouraged during the first three months (Training &
Nesting).
- Home environment
free from background noise where you can connect to the internet and work
on your deliverables. Dedicated work environment with no desk/room sharing
is expected.
- Should have a
good internet connection with a minimum speed of 100 MBPS with no
constraint on internet data utilization.
- Should have
access to mobile phone at all times from a reliable provider.
- Should have
power back up in case of power shut down for the required duration, as
prescribed by business requirement.
- Candidates who
are based and/or willing to relocate to the below locations should only
apply:
- (Delhi-Gurgaon-Noida)
Apply link – Click Hear
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