Haptik Recruitment 2022

Customer Support Analyst (Remote - India)

Requirements

Responding to customer queries in a timely and accurate way, via WA, email or phone
Identifying customer needs and helping customers use specific features
Analyzing and reporting product discrepancies
Monitor customer complaints on social media and reach out to provide assistance
Gather customer feedback and share with our Product, Sales and Marketing teams
Follow up with customers to ensure their issues (including basic technical) are resolved
Interpersonal skills to interact positively with people who may be upset or stressed.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness

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