HIRING CUSTOMER SERVICE ASSOCIATE
FOR AMAZON (WORK FROM OFFICE)
Job Description
Greetings from Sutherland
We are Hiring for Customer Service Associate for one AMAZON -
International Voice Support
It is WORK FROM OFFICE
Freshers and Experienced both can apply
Shift timings - 24*7 work environment, 5 Days Working 2 Days OFF
(Rotational)
Transport Available. Pick up and Drop will be given with in the
Transport Boundaries.
Looking for candidates with Excellent communications and
interpersonal skills / candidates with International BPO experience can be an
added advantage
Qualification - Any Graduation * or 10+2 or 12+1 Diploma
· Responsible for answering customer support calls for general queries
related to products.
· To provide a quality customer service & support via telephone to
ensure that customers issues or complaints are resolved in timely manner.
· To provide, maintain a quality service to all clients.
· To provide quality customer assistance and support via telephone to
bring resolution to escalated customer product and service issues in a friendly
and efficient manner.
· Aptly trained and updated in industry specific technology and in
clients processes, applications/ utilities, and products.
· Maintain high level of expertise, soft-skills, and telephone
etiquette skills.
· Escalate appropriate issues to team leads.
· Comprehension Ability to clearly understand the customer query
· Composition Ability to compose grammatically precise, concise, and
apt sentences
· Verbal communication skills Ability to communicate correctly and
clearly with a friendly ambiance
· Strong customer service focus skills with ability to empathize with
the customer and prioritize customer needs
· Typing skills of 25 words per minute with an accuracy of 90%
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