customer Support Centre Generalist
Job location Hyderabad,
Telangana
Customer
RelationsFull Time
Job description
WHAT YOU'LL NEED TO
HAVE
0-2 years of
experience in Custotmer Care/Retail.
Ability to understand customer needs and
expectations and how to link them to business needs.
Enthusiastic and able to work with others in a
team.
Good listening and communication skills in both
verbal and written form.
Ability to work in a multitude of systems,
handling more than one task at the time.
Stress-resistant and able to work in dynamic
retail environment.
YOUR RESPONSIBILITIES
Good knowledge of the
IKEA product and service range. Good computer skills. Knowledge about the IKEA
Brand, culture and values.
Knowledge about customer care and how to meet the
customer the IKEA way.
Good knowledge about relevant Sales and Customer
Relations processes, tools and working methods. Knowledge about IKEA tone of
voice. Knowledge about how to communicate to customers across contact methods.
Passion for customer support and supporting
customers in the best possible way, while reaching set goals.
Personal values reflect IKEA values. Passion for
the IKEA product range, home furnishing and peoples' life at home. Enjoy
working in a fast-paced and future-oriented environment. Hungry for knowledge
and a desire to increase skills in order to benefit the IKEA business and grow
personally.
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in
Customer Relations we build and retain long-lasting relationships with new and
existing customers in a multichannel retail environment. We’re a diverse team
that work together to ensure a positive and joyful experience for all IKEA
visitors and customers: we set up services, gather feedback and make things
right! Our modus operandi is to connect to people by listening to their
personal needs and to create genuine interactions. We’re a bunch of people who
are truly passionate about people!
Apply now – Click hear
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